Klaim dan Perselisihan

Only the registered player may submit complaints. Selling, donating, renting out, leasing, pawning, or pledging any of your claims under any title is prohibited.
Claims and disputes will not be considered if submitted more than six months after the date on which the original bet was settled. All long-term bets can be checked by viewing the 'Bet History' page online. In this way, you can verify that they are accurate.
While a complaint may be submitted within six months, please be aware that, due to the nature of live (in-play) betting, some related data is retained only for a limited time and may become unavailable shortly after the event. Therefore, we strongly recommend reporting any concerns as soon as possible, as prompt action may be required.
We will first provide you with assistance and try to resolve your concern when you contact us. If you would like to proceed further, please submit a complaint using our complaint form (Marathonbet.com Complaint Form) and send the completed document, via email, to [email protected]. If you need further assistance, please refer to the 'Contact Us' section on our website for more information.
We aim to resolve complaints as quickly as possible. After receiving your complaint, we will confirm its receipt via email within 72 hours. We aim to assess and respond to complaints within 30 calendar days.
Any complaint or dispute arising from or relating to these Terms and Conditions, a transaction, or any other matter shall be resolved through our complaints procedure prior to pursuing any other legal or equitable remedy.